Rubbish Removal Merton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Merton provides waste collection, clearance and associated services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given to them:

Customer means the person, business, or organisation requesting or receiving the services.

Services means any rubbish removal, waste collection, clearance, loading, transportation, and disposal work provided by us.

Waste means any rubbish, junk, household waste, commercial waste, garden waste or other materials that we agree to remove, subject to these Terms and Conditions and applicable regulations.

Quotation means the price estimate we provide for carrying out the Services, whether given verbally, in writing, or electronically.

We, us, our means Rubbish Removal Merton, the service provider.

2. Scope of Services

We provide rubbish removal and related waste handling services including, but not limited to, household clearances, garden waste removal, bulky waste collection, office and commercial clearances, and general junk removal.

The exact scope of the Services will be as described in the Quotation or as agreed in writing between you and us before work begins. We reserve the right to refuse to remove certain items, including any materials that are prohibited, hazardous or not in compliance with UK waste regulations.

3. Booking Process

3.1 You may request a booking by telephone, email, or through any booking form we provide. We will ask you for details of the property, access, type and approximate volume of waste, and any special requirements.

3.2 Any Quotation we give prior to arrival is an estimate based on the information you provide. If the actual volume, weight, type of waste or access conditions differ from the information provided, we may adjust the price accordingly before starting work.

3.3 A booking is only confirmed when we have accepted your request for Services and provided a date and approximate time slot. We may also require confirmation by email or message and, in some cases, a deposit payment.

3.4 We will use reasonable efforts to attend at the agreed time but cannot guarantee specific arrival times. Time is not of the essence in relation to our attendance. Factors such as traffic, delays at previous jobs, or unforeseen circumstances may affect our schedule.

4. Access and Customer Obligations

4.1 You must ensure that we have safe, reasonable and timely access to the property and to the waste that is to be removed. This includes arranging for parking, access codes, keys, or entry permissions in advance where required.

4.2 You must ensure that any waste you ask us to remove is clearly identified and separated if necessary. If you require certain items to be kept, it is your responsibility to make this clear before work begins.

4.3 You warrant that you either own the waste or have full authority from the owner to arrange for its removal. You agree to indemnify us against any claim made by a third party in relation to the removal of waste from your premises.

4.4 If we arrive and are unable to access the property or the waste due to reasons within your control, we may at our discretion charge a call-out or cancellation fee to cover our costs.

5. Quotations and Pricing

5.1 Our pricing is generally based on the volume and type of waste, weight limits, labour required, and any additional services requested such as dismantling or packing. We will explain the basis of our charges when giving the Quotation.

5.2 Any Quotation given prior to seeing the waste is a best estimate only. Once on site, we will confirm the final price based on the actual volume, type of materials, and access conditions. If you choose not to proceed after we have arrived, we reserve the right to charge a reasonable attendance fee.

5.3 All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes. Where VAT is chargeable, it will be made clear on our invoices or receipts.

5.4 We reserve the right to revise our rates at any time, but any change in rates will not affect confirmed bookings for which a final price has already been agreed, unless the scope of work changes.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. We accept payment by cash, bank transfer, or by approved card methods where available.

6.2 For commercial customers or larger projects, we may require a deposit or advance payment before the work commences. The balance will usually be due upon completion or as specified in our invoice.

6.3 If payment is not made on completion, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, accruing daily until full payment is received.

6.4 You are responsible for ensuring that the payment method you use is valid and authorised. Any bank charges, return fees or similar costs arising from failed payments may be added to the amount owed.

7. Cancellations and Rescheduling

7.1 You may cancel or reschedule your booking by giving us reasonable notice. To avoid charges, we generally require at least 24 hours notice before the scheduled arrival time. Longer notice may be required for larger or special bookings.

7.2 If you cancel or significantly change a booking with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our costs, including travel time and loss of the reserved time slot.

7.3 If we need to cancel or reschedule a booking, we will give you as much notice as reasonably possible and offer an alternative date and time. We are not liable for any losses you may incur due to our cancellation or delay, except as stated in these Terms and Conditions.

8. Waste Types and Exclusions

8.1 We operate in accordance with UK waste legislation and our waste carrier obligations. We cannot collect certain hazardous or prohibited materials, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, gas cylinders, explosives, and some categories of electrical or electronic waste.

8.2 If you are unsure whether particular items can be collected, you must ask us in advance. If we arrive on site and find materials that we are not permitted or equipped to handle, we may refuse to collect them and may adjust the price or apply a call-out fee.

8.3 We reserve the right to refuse any item that we consider unsafe to move or to transport, including items that are excessively heavy, unstable, or contaminated.

9. Environmental Compliance

9.1 We are committed to responsible rubbish removal and to complying with all relevant environmental and waste management regulations in the UK. We will transport and dispose of collected waste only at authorised facilities or through licensed partners.

9.2 Once waste has been collected from your premises and loaded onto our vehicle, it becomes our responsibility and we will handle it in accordance with our legal obligations.

9.3 We may sort, recycle, reuse or otherwise process waste in order to minimise the amount sent to landfill. You consent to us deciding the most appropriate lawful treatment method for the waste we collect.

10. Customer Representations

10.1 You confirm that all information you provide in relation to the Services, including the description of waste and access conditions, is accurate and complete to the best of your knowledge.

10.2 You agree not to conceal hazardous, sharp, or otherwise dangerous items within general waste. You must inform us of any risks that could affect the safety of our team or third parties.

10.3 You agree to cooperate with our team on site and to follow any reasonable instructions given for safety or operational reasons.

11. Damage and Liability

11.1 We will exercise reasonable care and skill when carrying out the Services. However, rubbish removal and clearance work can involve moving bulky or awkward items in confined spaces, which carries some risk of minor cosmetic damage.

11.2 We are not liable for normal wear and tear or minor scuffs, marks, or scratches to floors, walls, or fixtures that may occur as a result of moving large or heavy items, provided we have acted with reasonable care.

11.3 You should protect or remove any fragile items, floor coverings, or valuables from the working area before the Services begin. We are not responsible for damage to items that you have left in the immediate working area unless caused by our negligence.

11.4 Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by you in respect of the relevant booking. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Indemnity

12.1 You agree to indemnify and hold us harmless against any claims, demands, losses, damages, or expenses arising from:

a. Your breach of these Terms and Conditions.

b. Your failure to obtain any necessary permissions or consents for the removal of waste.

c. Any inaccurate or misleading information you provide about the waste or the property.

13. Delays and Events Beyond Our Control

13.1 We will not be liable for any failure or delay in performing the Services where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to adverse weather, traffic incidents, accidents, illness, equipment failure, or actions of third parties.

13.2 If an event beyond our control affects the performance of our obligations, we will contact you as soon as reasonably possible to inform you and, where appropriate, arrange a new date for the Services.

14. Complaints

14.1 If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible, ideally on the same day the Services are provided.

14.2 We will investigate your complaint and, where appropriate, seek to resolve the issue through remedial work, a price adjustment, or another fair solution. Any remedy will be at our discretion, subject to your legal rights.

15. Data Protection and Privacy

15.1 We collect and process personal data in order to manage bookings, provide the Services, and handle payments. This may include your name, contact details, property address, and payment information.

15.2 We will use your personal information only for legitimate business purposes and in compliance with applicable data protection laws. We will not sell your details to third parties.

15.3 We may share necessary information with our staff, contractors, and service providers who assist in delivering the Services, payment processing, or administration, on a need-to-know basis.

16. Variations to the Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the date of your booking will apply to the Services we provide to you.

16.2 No change to these Terms and Conditions will be binding unless confirmed by us in writing. Our staff are not authorised to agree any variations orally.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services we provide.

By proceeding with a booking or allowing our team to carry out Services, you confirm that you have read, understood, and agree to these Terms and Conditions.